2016 Year In Review – 5 Good & Bad Things That Happened
Today, CARPUT celebrates it’s sixth month of helping drivers with car battery replacements, flat tyre changes, towing services and petrol delivery – on demand! As we usher in the new year, here’s a little recap on what we have been up to in 2016 and what you can expect from us in 2017. We launched our breakdown assistance service and the CARPUT app in July 2016 with the aim to give Malaysians a better way to get automotive assist help when they need it. When we first came about with the idea of CARPUT, we were just two people running an online car battery delivery service. Today, we are a team of THIRTEEN strong from all walks of life including automotive technicians, automotive enthusiasts, data scientists, engineers, marketers and one 97% introvert. And we’re still 100% committed to the CARPUT mantra – to get drivers back on the road, quickly and safely. Our focus when we launched was to fulfill car breakdown needs in Kuala Lumpur and Petaling Jaya, but we had to quickly extend our services to the Greater Klang Valley. We are fortunate to have fantastic technicians and tow partners working with us and holding up our values of transparency, reliability and excellent customer service. We are firm believers in leading with feedback and data, and have developed a feedback system so that our customers will always have a voice so we can improve. 2016 was our infancy year, and a year of learning for the team. We dipped our toes into new verticals and explored the strategies around it while capitalizing on the available mobile technology today to enhance the experience of our users. We analyze and interpret the data we gather to better predict and place our technicians so they can get to drivers quicker! Overall, we’re absolutely thrilled to have been able to serve our customers and if we have made mistakes, we apologize. The CARPUT app was designed for users to quickly pin, select and track the whereabouts of our CARPUT professionals. We want to eliminate the need for back-and-forth calls and deliver peace of mind to the stranded driver. One of the biggest feature we have added is the chat feature, where a CARPUT user will always be able to pop a question to one of our technical customer service guru’s at any point in time. We are always looking to create more value to our users and we are excited for 2017, where multiple features will be added to the CARPUT app. This new, improved version will not only enhance the current car breakdown experience, but also your experience in owning a car as a whole. Want to know more about it? Remember to download the CARPUT app now, and you’ll be notified when it happens! Our first six months has been absolutely nail-biting, where we learned more about helping other people and their needs during a stressful situation. As a team, we also benefited from exploring technology and what’s possible from it, potential partnerships and what’s required to outperform industry standards. 2016 is a year of firsts for CARPUT. We’ve experienced some great and not so good times. Here’s our top five!