When the hotline rings, the customer service team is the first responder to all distress calls.
With the heart that puts a customer’s welfare first, Kaptens in the customer service team strives to make your unpleasant ordeal a little better. They are trained not to hear but rather listen to your needs.
Meet your Kapten CARPUT
Temperament: Guardian angel. Never gets angry no matter the situation.
Language: Fluent in Bahasa Malaysia, English and Tamil.
Shift: The night owl.
Kapten Sasi comes from a small town called Seremban. Every day, he travels at least 120KM (to-and-fro) to work on his ever-reliable motorbike.
Temperament: Friendly with a little twist of wit.
Language: English and Bahasa Malaysia.
Before Ivan joined CARPUT, he was driving for a ride-hailing company. He decided to be a Kapten because he could help even more people get to their destination safely especially drivers and passengers alike.
Temperament: Gentle and sometimes too timid.
Language: Fluent in Bahasa Malaysia and English.
Shift: Morning with an extra dose of coffee.
Kapten Ahmad may look young but he is a loving husband and a father. Though he is soft-spoken, his vast knowledge of cars is valuable when it comes to diagnosing a car problem through the phone.
Download the CARPUT mobile application to get quick and easy roadside assistance!